It DOES NOT matter how GOOD your software is, if the most important…
It DOES NOT matter how GOOD your software is, if the most important functionality in it does not WORK for your END USERS from their LOCATION, it's useless to them.
ZERO value.
Prevent providing ZERO value to your customers.
Start monitoring user flows!
It's NOT OPTIONAL. It's a must-to-have. And you don't need to spend a fortune to get that done. And you don't need fancy tools as well.